Policies

Return Policy

Online purchases must be returned within 30 days of purchase must be new, unused, and contain all original packaging and accessories.

Once your return is received and inspected by the our customer service (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or PayPal account within 7 days.

If you wish to exchange a product, you must go online and reorder, and process the original item as a return.

Customers are responsible for shipping costs unless the product is defective or an error has occurred when fulfilling the order.

To Process a Return:

  1. First, email Customer Service at customerservice@t-reignoutdoor.com or call 909-923-7800 to receive an RMA number. This number is valid for 30 days.
  2. Package your T-REIGN product for shipping and label it with the following address: T-REIGN Attn: Returns P.O. Box 9088 Ontario, CA 91762 USA
  3. Write the RMA number legibly on the outside of the box.
  4. Ship your package by whichever carrier you prefer, though we recommend using a service that allows tracking or delivery confirmation.

Credit Card Refunds

  • All credit card purchases will be refunded to the original credit card used to make the sale.
  • Once your return is received and inspected (usually within 72 hours of receipt), a refund will be processed and a credit applied to your credit card within 7 days.
  • Please note that depending on your credit card company, it may take an additional 2-10 business days after the credit is applied for it to post to your account.

    Lifetime Service Policy

    The T-REIGN Lifetime Service Policy applies to all USA made T-REIGN retractable reels. To service your T-REIGN retractable reel simply ship us your reel along with this service form and $4.00 per serviced product ($7.00 outside U.S., credit card only) for return postage, T-REIGN does not cover shipping cost. T-REIGN will repair or replace your reel with an equal model and ship it back to you.

    T-REIGN recommends that you obtain a tracking number, as T-REIGN will not be able to confirm receipt of your returned Product. You will be responsible for any damage or missing shipments during the return.

    To Process Service

    Package your T-REIGN retractable reel for shipping and label it with the following address: T-REIGN Attn: Service P.O. Box 9088 Ontario, CA 91762 USA

    Environmental Policy

    We at T-REIGN Products recognize that proper management of health, safety and the environment is a key factor in achieving sustainable development. We are committed to the implementation of management policies that comply with applicable environmental laws and regulations; the development of high quality products that add value to our customers while optimizing reusability and recyclability, and the performance of manufacturing practices that ensure the well being of our employees and the environment.

    Shipping Information

    Website purchases are charged a flat shipping fee based on the order total, unless otherwise stated in a current promotion. Please allow 1-5 business days for your order to process before it is shipped. Deliveries occur Monday - Friday 7:30 a.m. to 3:00 p.m.

    • U.S. Purchases $49.99 and less - $5.00 for U.S. Priority Mail or $15.00 for UPS Ground
    • U.S. Purchases $50 or more - $10.00 for U.S. Priority Mail and $25.00 for UPS Ground
    • Canada Purchases $49.99 and less - $10.00 for U.S. Priority Mail
    • Canada Purchases $50 or more - $20.00 for USPS

    International Orders

    T-REIGN accepts orders for the United States and Canada through this website. For orders shipped elsewhere, please contact International Sales Department at intlsales@t-reignoutdoor.com